$99 gets a technician and a meter to the machine and produces an answer, not a guess. The repair is then written as a single figure with that $99 counted inside it, before anything is opened.
Weekdays 8–6 · Saturday 9–3 · closed Sunday · truck based on 4425 Harbor Country Dr NW
The first figure is $99, and it is the same whether the truck stops in Canterwood or crosses to Proctor. It pays for the technician, the drive, and a real measurement — clamp meter on the compressor, thermometer in the box, manometer on a propane line — rather than a diagnosis by telephone. The second figure arrives a few minutes later, once the failed component has a name: it is the cost of the repair, written on the ticket with the $99 counted inside it. You read it and decide. That is the last money conversation of the visit; the invoice does not grow at the end, nobody is watching a clock, and the toll we pay eastbound is our problem.
The component. A door switch, a drain pump, a defrost heater and a sealed-system compressor are four different afternoons. Most calls resolve to one predictable part; the few that could go either way, you hear about before approving anything.
The installation. A panel-ready Sub-Zero column in Canterwood, a stacked pair in a Gig Harbor townhome closet, a dishwasher behind an integrated panel, a range on the propane line that also feeds the dock heater — these take longer to open and close properly. That time lives inside the figure, never as a surcharge.
What never moves it. Distance, the bridge, a Saturday, a gate code, a return trip, the weather. If the machine is past saving, you hear that at the door — $99 covers the visit and the advice costs nothing more.
Into the repair figure — one line, one total. The $99 stands by itself only when you decide against the repair; then it is the entire visit and the diagnosis goes home with you.
A range of likelihoods, yes; a number, no. The same no-drain dishwasher can be a blocked pump, a dead pump or a control board — three different figures. Meter first, then ink. That order is the whole point.
Never. The toll is charged eastbound — our direction home — so it is ours. Proctor and Harborview Drive are priced from the same card.
Nothing extra. We return on our schedule and finish for the figure you already approved.
No. Inside thirty minutes of the shop the invoice carries no line for miles, a gate, a dock road, or a Saturday.
Once the machine has completed a full cycle with you watching. Card, cash or check. Owners and managers off site settle from the emailed invoice.
$99 gets the meter on it, the figure goes on the ticket, the part is usually already on board, and the coverage term is printed on the invoice. Same card on both shores of the Narrows.