A warm refrigerator on Harborview Dr, a dryer on Point Fosdick running cold, a dishwasher in Uptown that will not drain: every morning the truck leaves from Gig Harbor.
Weekdays 8–6 · Saturday 9–3 · closed Sunday · truck based on 4425 Harbor Country Dr NW
Open a machine for the local pattern, the procedure and the notes from nearby jobs.
Refrigerator & Freezer Repair$99 diagnostic · one figure, written
Washer Repair$99 diagnostic · one figure, written
Dryer Repair$99 diagnostic · one figure, written
Dishwasher Repair$99 diagnostic · one figure, written
Oven, Range & Cooktop Repair$99 diagnostic · one figure, written
Ice Maker Repair$99 diagnostic · one figure, writtenThe shop sits on Harbor Country Dr NW, a minute from the Hwy 16 interchange at Olympic Dr, which means most Gig Harbor calls are a short run with no highway at all. Point Fosdick Dr takes us south through the 1960s and 70s ranches toward the Fox Island turnoff; Olympic Dr and Pioneer Way drop into Old Town and the netshed row along Harborview Dr; Burnham Dr and Borgen Blvd climb toward Uptown and the newer streets beyond it. Townhomes and apartments around Uptown, the older houses above the harbor, the view lots on the west shore: the truck sees all of them in a normal week, and it is stocked for what they own. Nobody in Gig Harbor is far from the parts shelf.
Wells supply Gig Harbor's city water and leave it moderately hard, so scale accumulates slowly: a dishwasher element with a grey crust, an ice maker whose fill valve has narrowed to a trickle, glasses that never quite clear. Homes along the harbor and out toward Hale Passage add salt air to that, and a garage refrigerator left near an open door will lose its condenser fins years early. The waterfront remodels carry Sub-Zero, Wolf and Thermador; the ranches keep Whirlpool, GE and Kenmore going for decades; the townhomes stack an LG or Samsung pair inside a closet whose vent travels too far to the outside. Wet Octobers turn dryer lint into paste, and refrigerator gaskets grow mildew where the kitchen stays damp.
| Machine | Typical Gig Harbor calls |
|---|---|
| Refrigerators | Built-ins on the waterfront with a warm fresh-food side and a freezer still hard; French-door units in Harbor Hill with frost on the back wall; garage fridges near the water with corroded condenser fins. |
| Washers | Stacked pairs in Uptown townhomes that stop on a drain error, front-loaders in Point Fosdick ranches with a pump full of lint and coins, mildew on the door boot after a grey winter. |
| Dryers | No heat from a blown thermal fuse behind a long, kinked vent; damp towels after an hour; a squeal from a drum roller in a laundry closet with no airflow to speak of. |
| Dishwashers | White film on glasses from moderately hard city water, a Bosch that hums and stops on a scaled inlet valve, a heating element coated in scale that never dries the load. |
| Ovens & ranges | Gas igniters that click without lighting, glass-tops with one dead zone, wall ovens in Canterwood remodels stalling at 300 with an F-code on the display. |
| Ice makers | Scale closing down the fill valve, cubes coming out small and hollow, ice blocking the fill tube, and a Sub-Zero on Harborview Dr whose ice module is fine but whose water line is not. |
A netshed-row kitchen off Harborview Dr, a dishwasher that leaves every glass clouded and the bottom rack wet. The meter shows the element open under a crust of scale. We replace the element from the truck, run a full cycle, and note the water hardness on the invoice so the next owner knows too.
A French-door refrigerator in a Harbor Hill subdivision, three years old, freezer frosting over and the fresh-food side creeping to 45. The defrost heater reads open. A single figure in writing, heater and thermostat off the truck, the kitchen left tidy, and the warranty handed over in writing as we leave.
A stacked dryer in a townhome off Olympic Dr, running an hour and leaving towels damp. Twenty feet of vent end at a roof cap that a wet winter has stuffed with lint paste. Thermal fuse gone. A new fuse goes in, the reachable duct gets cleared, and we explain why the cap needs a look.
A 1970s rancher on Point Fosdick Dr, a front-loader that fills and tumbles, then stops, door locked, drum still full. A hair clip and a sock cuff have jammed the drain pump. Cleared and tested, pump still healthy, one written number for the labor and a warranty on it.
Fresh side warm · freezer icing over · relay clicking · puddle under the drawers
$99 to diagnose · inside the repair figure →Water left in the tub · no spin · drips at the door · lid stuck locked
$99 to diagnose · inside the repair figure →Runs cold · two cycles to dry · thumping drum · scorched smell
$99 to diagnose · inside the repair figure →Standing water · hazy glassware · dishes still dirty · dead panel
$99 to diagnose · inside the repair figure →Burner out · oven stalls low · igniter ticking · code on the display
$99 to diagnose · inside the repair figure →Bin empty · hollow half-cubes · valve scaled shut · fill tube iced
$99 to diagnose · inside the repair figure →
Faults we see most, indicators worth photographing, what we do
Sub-Zero page →Faults we see most, indicators worth photographing, what we do
Wolf page →Faults we see most, indicators worth photographing, what we do
Thermador page →Faults we see most, indicators worth photographing, what we do
Miele page →Faults we see most, indicators worth photographing, what we do
Viking page →
Faults we see most, indicators worth photographing, what we do
Dacor page →When a refrigerator has quit cooling, yes, on most days Monday to Saturday. The shop is on Harbor Country Dr, so a call from Harborview Dr, Point Fosdick or Harbor Hill is a short run. Leave the doors closed; the truck brings a meter, the common defrost and control parts, and a single written figure.
A meter test of the machine, a plain-English name for whatever failed, and a flat figure for the repair written on paper. Give the go-ahead and that figure already contains the $99. Turn it down and you have spent $99, full stop. Repair prices are never given over the phone; they follow the diagnostic, in writing.
Yes. Sub-Zero, Wolf, Thermador, Miele, Viking, Dacor and Cove live in the remodels on Harborview Dr, in Canterwood and on the west shore. We are independent, so if the maker's own coverage still applies to your machine we tell you that first, before any work. Otherwise we diagnose and repair it like any other machine.
Usually it is the water and the machine together. City water here runs moderately hard, and when the rinse aid dispenser quits or the heating element wears a coat of scale, the minerals dry onto the glass. We test the element and the dispenser, check the inlet valve for scale, and tell you which part, if any, has failed.
Phone or form, either way a dispatcher sends a two-hour window and a text the moment the truck rolls — from Harbor Country Drive, or off the bridge deck for Tacoma stops.
Clamp meter, thermometer, manometer where propane is involved. The failed component is identified and explained, and one figure goes on paper with the $99 built into it.
The truck carries what salt air, iron water and outages break: fill valves, defrost heaters, igniters, rollers, relays. Anything ordered comes back on our schedule, not your bill.
A complete run of the machine while you watch, the floor and panels put back as found, and the warranty term printed on the invoice.
Home base — the truck starts here. $99 diagnostic, one written number, written warranty.