A Thermador dishwasher in Canterwood stopping with E24, a Pro Harmony oven on Harborview Dr that will not hold 350, or a Freedom column in Crescent Valley warming overnight.
Weekdays 8–6 · Saturday 9–3 · closed Sunday · truck based on 4425 Harbor Country Dr NW
Refrigerator & Freezer Repair$99 diagnostic · one figure, written
Washer Repair$99 diagnostic · one figure, written
Dryer Repair$99 diagnostic · one figure, written
Dishwasher Repair$99 diagnostic · one figure, written
Oven, Range & Cooktop Repair$99 diagnostic · one figure, written
Ice Maker Repair$99 diagnostic · one figure, written
Gig Harbor is Thermador country in the newer neighborhoods. The Canterwood and Harbor Hill builders fitted whole suites, a Pro Harmony range, Freedom columns behind cabinet panels and a Star Sapphire dishwasher, and the Crescent Valley and Swede Hill houses of the 2010s followed the same plan. Down on Harborview Dr and in the Old Town remodels near the netsheds the suite is often a generation older, a Pro Grand or a Professional range with a Thermador built-in refrigerator beside it. From the shop on Harbor Country Dr it is Burnham Dr to the north end or Pioneer Way to the water, so a Thermador call rarely waits long.
The city’s well-sourced water is moderately hard, and a Thermador dishwasher shows it first as white film on glasses and a crust on the heater; the ice maker in a Freedom column follows with smaller cubes as its fill valve narrows. Houses outside the city limits toward Artondale sit on septic, which makes a slow-draining dishwasher a matter to look at rather than ignore. On the Harborview waterfront, salt air pits the Star burner electrodes so the spark fires but the ring lights late. And the winter windstorms that cut PSE power to Canterwood and Swede Hill leave the odd Pro range flashing E118 or E305 when the lights come back.
| Model line | How it shows up | Usual fault | Our response |
|---|---|---|---|
| Pro Harmony ranges in Canterwood | Oven preheat drags on, bake cuts out | Oven igniter weak so the valve opens late or closes early | Clamp the igniter current, watch the valve response, fit a new igniter if the draw is under spec, retest a bake |
| Pro Grand ranges on Harborview Dr | Star burner sparks, flame ring lights late | Electrodes pitted by salt air, ports blocked by boil-over | Clean the ports, replace pitted electrodes, reseat the burner, prove the ring lights on the first spark |
| Freedom refrigerator columns in Crescent Valley | Fresh food warm, freezer column fine | Evaporator fan or defrost heater on the refrigerator column | Meter the fan and heater behind the panel, clear the ice, confirm the column holds temperature |
| Freedom freezer columns with ice makers | Cubes shrinking, then none | Fill valve narrowed by moderately hard city water | Measure fill volume, replace the scaled valve, check the filter date, run a harvest to confirm |
| Star Sapphire dishwashers in Harbor Hill | Stops with water in the bottom, E24 displayed | Drain pump jammed, check valve stuck, filter packed | Clear the pump and check valve, clean the filter, check the drain line, run a drain test |
| Any oven after a Canterwood outage | E118 or E305 on the display | Boards stopped communicating after a surge or generator power | Restore clean power, reseat connectors, test each module, replace only the one that fails |
| Code / indicator | Meaning | Our response |
|---|---|---|
| E115 | The oven read a temperature above its limit | Compare the sensor with an independent probe, test the heating relay, replace the failed piece |
| E118 | Control and power module lost communication with each other mid-cycle | Check the harness between boards, look for surge damage after an outage, test both boards |
| E305 | Display lost contact with the main oven control | Reseat the display ribbon and connectors, inspect for corrosion, retest before any board is ordered |
| E24 (dishwasher) | Water stayed in the sump past the drain cutoff | Clear the pump impeller and check valve, examine the hose to the drain, verify the drain time |
| E15 (dishwasher) | Water collected in the base and tripped the float | Trace the leak to a hose, seal or sump, dry the base pan, replace the leaking part |
Because Gig Harbor is home, a Thermador visit here often covers two machines in one stop. We read the stored codes on the oven or dishwasher and the panel readings on a Freedom column, then work the meter through the likely parts: igniter current on a range, fan and heater on a column, drain pump and float on a dishwasher. The truck carries oven igniters, spark modules, evaporator fans, defrost heaters, drain pumps, inlet and fill valves for these lines. A control module or a column door assembly is ordered, and the short drive back to Canterwood or Harborview Dr carries no second trip fee.
We are an independent Gig Harbor repair shop and not a Thermador dealer; we do not sell the equipment or hold any title from the maker. A suite in a new Harbor Hill house may still be under the maker’s own coverage, and we tell you so before starting if that is the case. Nurses and staff at St. Anthony Hospital can book early or late windows. Owners who are out of town see a photo, reply with a text, and the emailed invoice arrives with the warranty printed on it. The $99 you pay at the door is counted toward the written figure the moment you approve it, and it stands alone as the charge when you choose not to go ahead. Nothing gets priced before the meter, and nothing gets priced out loud.
Yes, and the shop is only a few turns from the Canterwood gate. E24 is a drain fault, usually a jammed drain pump impeller, a stuck check valve or a packed filter. Give the gatehouse our name or text the code, and we clear the drain path, test the pump and put the price in writing before replacing anything.
Gig Harbor city water is moderately hard, and the film is mineral, not soap. The fix is rinse aid set higher, a dose of citric acid through a cycle and, when the crust has reached the heater, a proper clean. If a softener feeds the house and it is out of salt, the glasses tell you before anything else does.
We do. Salt air pits the electrodes and the boil-over blocks the star ports, so the spark fires but the ring lights late. We clean the ports, replace the pitted electrodes, reseat the burner and confirm the ring lights on the first click, all in one visit from the shop on Harbor Country Dr.
Rarely. The freezer column being cold tells us the compressor works. On the refrigerator column the usual faults are the evaporator fan, the defrost heater or a thermistor, all behind the panel. We meter each in turn, clear the ice and hand you a single figure in writing. Should the sealed system be at fault, we say so plainly.
Yes. Hospital and shipyard schedules are why the first and last slots of the day exist, Monday to Saturday. Tell us your shift and we book an arrival at whichever end suits, send a text as the truck leaves Harbor Country Dr, and close the job on that visit whenever the part is aboard.
Phone or form, either way a dispatcher sends a two-hour window and a text the moment the truck rolls — from Harbor Country Drive, or off the bridge deck for Tacoma stops.
Clamp meter, thermometer, manometer where propane is involved. The failed component is identified and explained, and one figure goes on paper with the $99 built into it.
The truck carries what salt air, iron water and outages break: fill valves, defrost heaters, igniters, rollers, relays. Anything ordered comes back on our schedule, not your bill.
A complete run of the machine while you watch, the floor and panels put back as found, and the warranty term printed on the invoice.
$99 gets the meter on it, the figure goes on the ticket, the part is usually already on board, and the coverage term is printed on the invoice. Same card on both shores of the Narrows.