A Fox Island Sub-Zero with a warm refrigerator side after a windstorm, an ice maker starved by well water, or a garage freezer that never restarted on the generator.
Weekdays 8–6 · Saturday 9–3 · closed Sunday · truck based on 4425 Harbor Country Dr NW
Refrigerator & Freezer Repair$99 diagnostic · one figure, written
Washer Repair$99 diagnostic · one figure, written
Dryer Repair$99 diagnostic · one figure, written
Dishwasher Repair$99 diagnostic · one figure, written
Oven, Range & Cooktop Repair$99 diagnostic · one figure, written
Ice Maker Repair$99 diagnostic · one figure, written
Fox Island kitchens were built for entertaining, and a Sub-Zero is nearly standard in the view houses along Hale Passage and Carr Inlet. The newer builds off Island Blvd and 9th Ave run integrated column pairs behind panels; the 1990s houses near the Sandspit hold a 600 series 690 or 650; and many garages have a second Sub-Zero or a chest freezer for the salmon. Because the island has one way in, the Fox Island Bridge from Warren Dr, a warm refrigerator here is a real problem, and owners who spend the week in Seattle want it handled without a second trip out. We stock the truck for the island before we leave the shop.
Everything on Fox Island is on a private or community well, and the water carries iron and manganese along with the hardness. A Sub-Zero column’s ice maker suffers first: an orange stain in the bin, a fill valve narrowing until hollow cubes drop, and a fill tube icing shut where the slowed trickle freezes. Salt air off Hale Passage films the condenser coil in any garage with the door open toward the water. And when PSE loses the island for days in a January storm, the whole-house generator brings the columns back, but a portable generator’s rough power can confuse the control, and a surge on return can end a board.
| Unit | Typical sign | Likely cause | Our fix |
|---|---|---|---|
| Columns in view homes on Hale Passage | Refrigerator column warm, freezer column fine | Evaporator fan on the refrigerator column, or its defrost heater open | Test the fan and meter the heater on the refrigerator side, clear any ice, restart and hold temperature |
| 600 series near the Sandspit | Frost on the freezer back wall, drawers sticking | Defrost terminator or heater failed, gasket corner pulling loose | Meter the defrost parts, check the gasket seal, replace what failed, run a forced defrost to confirm |
| Ice makers on well water | Small hollow cubes, orange staining, then no ice | Fill valve and screen scaled by hard iron-bearing water, fill tube freezing | Measure the fill, replace the scaled valve and screen, thaw the tube, set fill time for the water |
| Garage units by the water | Runs constantly, SERVICE light after warm days | Condenser coil coated with salt film, fan bearing dragging | Clean the coil, meter the fan, advise on door and airflow so the unit lasts on the water |
| Any model after an outage | EC code showing, alarm chirping, warm | Control confused by generator power, or a board taken by the surge | Read the stored code, restore clean power, test the board outputs, replace only what the meter proves |
| Second freezer on a generator circuit | Never restarted after the power came back | Compressor start relay or overload tripped, thawed evaporator refrozen as a block | Test the start components, clear the ice, confirm the compressor runs and holds before leaving |
| Indicator | Meaning | Action |
|---|---|---|
| SERVICE flashing | The control stored a fault or the unit ran too long warm | Ask for a photo by text, read the history on arrival, test the circuit it names |
| EC 05 | Freezer defrost did not terminate as the control expected | Check the freezer evaporator heater and terminator, clear ice, watch a full defrost complete |
| EC 20 | Refrigerator side defrost ran too long or failed | Meter the fresh-food heater and thermistor, look for an iced evaporator, run defrost and verify |
| EC 40 | Ice maker failed to finish a harvest in time | On well water, check the scaled fill valve first, then the mold heater and ejector motor |
| EC 50 | Compressor or condenser fan did not run as commanded | Look at the salt-coated condenser and its fan before the compressor, meter start parts, retest |
Before the truck leaves Harbor Country Dr for the Fox Island Bridge we ask for the model, a photo of the panel and what the water does to the ice, so the parts most likely to be needed are aboard. At the house we read the stored codes, pull the grille to see the condenser, meter the thermistors, fans and defrost parts, and on the ice maker measure the fill against spec. Fill valves, inlet screens, evaporator and condenser fans, thermistors, defrost heaters and gaskets ride out with us. A compressor or control board is ordered, and the return trip across the bridge carries no second trip fee.
Narrows Appliance Pro is independent and not a Sub-Zero dealer; we do not use any title from the maker. A new column pair in a recent Fox Island build may still be inside the maker’s own coverage, and if so we tell you before starting so you can decide. Many island homes are second homes, so we work from a gate code or lockbox, send the owner a picture of the fault with a single written number by text, and once the unit is cold your inbox receives the invoice with the written warranty on it. Approve the repair and the $99 becomes part of that total; say no and the visit closes at $99. No figure exists before the diagnostic, each one goes on paper, and the bridge adds nothing.
When the schedule allows, a warming refrigerator is booked for the same day, and the run from the shop over the Fox Island Bridge is short. Text us the model along with a picture of the display when you call, so the fill valve, fan or thermistor most likely to be needed is on the truck before we cross.
Island well water carries iron and manganese along with hardness. The iron stains the bin and the scale narrows the fill valve and inlet screen, so each fill delivers less water and the cubes freeze hollow. We measure the fill, replace the scaled parts and set the fill time for your water.
Not necessarily. A portable generator’s rough power can confuse the control and leave a code that clears once clean power is back. We read the stored code, test whatever circuit it points to and check the board’s outputs. If the surge did take the board, you hear that from us and see the number in writing before anything is ordered.
You give us the gate code or lockbox and a neighbor’s number if there is one. We diagnose, text you a photo of the fault and one written price, and go ahead only when you reply yes. Your inbox gets the invoice with the written warranty, and the house is left as we found it.
Salt air off Hale Passage films the condenser, and a garage door left open toward the water makes it worse, so the coil wants cleaning yearly rather than never. We clean it at the visit, meter the fan and show you where to look. A unit that runs constantly in a damp garage is usually asking for exactly that.
Phone or form, either way a dispatcher sends a two-hour window and a text the moment the truck rolls — from Harbor Country Drive, or off the bridge deck for Tacoma stops.
Clamp meter, thermometer, manometer where propane is involved. The failed component is identified and explained, and one figure goes on paper with the $99 built into it.
The truck carries what salt air, iron water and outages break: fill valves, defrost heaters, igniters, rollers, relays. Anything ordered comes back on our schedule, not your bill.
A complete run of the machine while you watch, the floor and panels put back as found, and the warranty term printed on the invoice.
$99 gets the meter on it, the figure goes on the ticket, the part is usually already on board, and the coverage term is printed on the invoice. Same card on both shores of the Narrows.